Move-in is a milestone, not a finish line. Year one is ours to manage — and every year after, we come back. The relationship doesn’t end. That’s the covenant.
This phase, in plain English
A 45-day visit, an 11-month walkthrough before your warranty ends, and an annual visit every year after — for life. Every warranty call is a relationship, not a service ticket.
How the partnership works
For the life of the homeA direct line — alwaysPriority schedulingAn annual visit
45-day check-in
11-month walkthrough
Warranty complete
Annual visit
For the life of the home
What you receive, why it matters, and how it differs from other builders
Your Service Record
Open for the life of the home
A 45-day visit
We come back, and we report.
An 11-month walkthrough
Before your warranty ends.
Every ticket logged + dated
Nothing falls through.
An annual visit, for life
Every client, every year.
There is no closing gate on this phase. That’s the point.
The 11-Month Walkthrough
Before your warranty closes
We come to you
Proactively, before year one ends.
A full punch, again
Anything settled, anything off.
Fixed under warranty
On us — not on you.
We come back before you’d even think to call.
Why you receive it
For most builders, the relationship ends at final payment. For us, that’s where the covenant begins — because the families we serve are the families we build for next.
What makes ours differentA 24/7 line, same-day emergencies, and an annual visit for the life of the home — by name, not a ticket number.
Why you receive it
Things settle in the first year. We walk your home before the warranty closes — so the fixes are on us, not on you.
What makes ours differentA proactive 11-month walkthrough — we return before you’d even think to call.
Every document here becomes a chapter of your living build binder — yours to keep.
Who owns this phase
Lifetime Partnership is owned by your Service Lead — by name, for as long as you’re in the home.