The Compass · IBG’s Design + Build Process

Most builders give you a checklist. We give you a compass.

Seven phases, one continuous path — from the first thing you read, to the day, years from now, you still call us first. Here is the whole journey, in the open.

Watch · 90 secondsThe Compass, start to finish — how we build, and why it’s different.
The seven phases

The whole journey, at a glance.

The phase & process
Who owns it
What kicks it off
The closing gate
Follow the path
01
Education
Before we ever talk.
The whole team
Cost Guide
Free guide
The Cost Reality GuideFree to download
Eval Book
5 answers
Your five answersBuilder Evaluation Workbook
See what we publish — free →
02
Discovery
Our first conversation.
A principal
Intake
Hartwell Res.
Your Prospect IntakeThe Hartwell Residence
Agreement
Hartwell Res.
A signed Design AgreementHartwell — retained
A written answer in five days →
03
Design
Bringing your vision to life.
Your design lead
Brief
Hartwell Res.
Your Design BriefThe Hartwell Residence
Selections
Hartwell Res.
The Selections Sign-OffHartwell — 142 selections
Bringing your dream to life →
04
Pre-Construction
Locking the plan, locking the price.
Your project manager
Budget
Hartwell Res.
Pre-Con Budget, out to bidThe Hartwell Residence
Fixed Price
Hartwell Res.
A signed fixed priceHartwell — locked
Lock your price, lock your plan →
05
Build
On the ground, on the record.
Your project manager
Schedule
Hartwell Res.
Build Schedule + mobilizationThe Hartwell Residence
Completion
Hartwell Res.
Substantial CompletionHartwell — punch underway
How we build — and keep you in the loop →
06
Delivery
The walkthrough, the handoff, the keys.
Your PM, then Service Lead
Punch List
Hartwell Res.
Our internal pre-walkPunch List — Hartwell
Close-Out
Hartwell Res.
The keys + Close-Out PackageHartwell — delivered
The keys, and everything with them →
07
Lifetime Partnership
For as long as you live in the home.
Your Service Lead
45-Day
Hartwell Res.
Your 45-day inspectionWarranty Inspection
Annual Log
Hartwell Res.
An annual visit — for lifeAnnual Touchpoint Log
A relationship, not a warranty →

And five things, always.

On every phase · every job · every week
Over-communicationWe’d rather tell you twice.
A schedule you seeTier-driven, always current.
Everything in writingLogged the day it happens.
A Friday updateEvery job, every week.
A punch list from day oneOpened early, closed on the record.

Educate. · Collaborate. · Create.

Start your journey →